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Service
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| Alex Vasiliev - Wisconsin |
March 31, 2010
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Great products (I've purchased 2 motors, relay, transformer, wires, filter, bags), most competitive prices, exemplary service. Thank you guys, will buy again.
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| - Ohio |
March 30, 2010
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Everyone I spoke with could not have been more helpful. They gave me the confidence I needed to replace the motor of my in the wall vacuum myself. If I ever need anything in the future you will be the first people I call.
Thank You Very Much!
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| Jim Rowell - New Jersey |
March 26, 2010
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Thanks for inquiring about our satisfaction with the products we bought from you. Overall we are pleased with the hose and stealth attachment. They are a big improvement over the original. My wife is disappointed with the attachment for vacuuming bare floors. It does not attach to the handle very well and comes loose frequently. You should have made it so that it is held on with the button. The cleaning head has brushes that actually inhibit materials from being sucked up off a bare floor. We find that the old Sears attachment works better; short brushes on the back with open front and a button type attachment with the hose handle. If you are interested in more details, I can email photos to make my point.
Finally the 6 foot electric cord does not reach the wall plug because the central vac outlets are placed too far away. My unique problem. We added a short heavy duty extension cord to fix that. A 10 foot cord coming out of the hose would have worked.
Jim
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| - Massachusetts |
March 5, 2010
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Received quickly and it fit perfectly. Thanks!
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| Rick Oswald, San Jose - California |
February 2, 2010
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Very helpful over the phone when ever I called.
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| - New Jersey |
January 15, 2010
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The motor is working fine and arrived nicely packed. The problem I had with your service was that after 4-5 days of not seeing a confirmation e-mail of impending delivery from you, I called to discover that you had a "problem" with the credit card. I gave you the numbers again, and it "went through". I should not have to be the one that picked up on this problem. I'd look into finding a system that lets a customer know right away if this occurs.
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| William Poullott - New York |
December 14, 2009
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Sir/Madam:
Service was excellent. Thank you for your help.
William Poullott
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| - Virginia |
November 30, 2009
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I am very pleased with the customer service as well as the product. I will use you guys in the future.
Thank you
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| - Maryland |
October 19, 2009
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The product I purchased works great. The ordering was simple and I received the product faster than I anticipated. It fits my vacuum hose perfectly
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| Robert Ursich - Florida |
October 13, 2009
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Navigating the website was easy using only the model number of the vacuum. Upon ordering I used the customer service operator to verify the correct motor and gasket. Delighted she was a company employee and not some overseas vendor. She was fast, knowledgeable, and friendly. All my information was verified by email response and the unit arrived promptly at a great price.
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| Tom Brown - Ohio |
October 12, 2009
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Very pleased to get a quick and accurate answer to a question about motor bearings. Thanks, Tom
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| - South Carolina |
October 11, 2009
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Extremely patient, cooperative and helpful in giving guidance to a woman who is not mechanically inclined, nor familiar with the mechanics of the product needing repairs.
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| Steven Taylor, Twain Harte - California |
August 28, 2009
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I was having trouble identifying the proper motors for replacements for my vacuum. I called and together we identified the correct ones.
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| Tom Butcher, Niceville - Florida |
August 24, 2009
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I placed my order on-line at 6:10 AM on Thursday, July 30th. I called 30 minutes after you opened to confirm the order and to make sure the motor would be shipped UPS Next Day delivery and would go out that day for Friday delivery. I was told it would. It was not sent to UPS until late in the day and arrived too late to make the overnight shipment deadline. It did not arrive until late Monday afternoon. I was refunded the difference between next day and 2nd day shipping. I appreciate the refund, but I got the impression that it really did not seem to be important to them or unusual. Don't promise what you can't deliver.
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| Ron - Oregon |
August 23, 2009
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Ordered an ametek motor for electrolux central vac. Easy to install and is better built than the original motor. The new motor has more suction.. The service center reps are real helpful.
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| Ed - Pennsylvania |
August 13, 2009
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Most companies just string you along when an item is on back-order so they won't lose the sale, but I got an email that told me the expected date that it could be in and gave me an option to keep the order or cancel. Great Service and I kept the order. I love communication. Thanks
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| - Massachusetts |
August 9, 2009
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Website instructions for ordering the correct part were sufficient for my needs so Customer Service was not involved in my transaction.
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| - Utah |
July 20, 2009
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Easy to order and quick response to questions.
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| - New York |
June 27, 2009
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excellent
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| Theresa B., Jeffersonville - Indiana |
April 18, 2009
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Very prompt and helpful in answering questions about a product.
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